Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at piperandgracekidsapparel@gmail.com. Please note that returns will need to be sent to the following address:
Piper and Grace Kids Apparel

1069-B Cedar Point Blvd.

Cedar Point, NC 28584

You can always contact us for any return question at piperandgracekidsapparel@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded (minus shipping charges) on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at piperandgracekidsapparel@gmail.com.

Our return/exchange policy is valid for a period of 30 calendar days from the date of purchase/delivery.

In-Store Purchases: Original receipt is required for Refunds. If NO receipt, an exchange for merchandise will be granted for the lowest Sale price offered. No Refunds or Exchanges on Final Sale and Clearance Items.

Online Orders:

If you receive your order and are not satisfied for any reason you can return the product for a full refund (minus shipping cost). If the period of 30 days has lapsed, we can't, unfortunately, offer you a refund.   

The following criteria must be met to qualify for a refund/exchange:

- Product must be in original packaging 

- Product must have original tag attached 

- Product must be unused

 - Product must not be damaged.

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right to not issue a refund/exchange.

 Holiday, Final Sales and Clearance items:  Unfortunately, Holiday and Clearance items cannot be returned.

  In order to return an order, you must contact us first. You will be responsible for packaging and shipping costs with regard to the items that you wish to return. We will not refund the associated costs. Please ensure the items are properly packaged so that they are not damaged while in transit. If the product(s) is found to be damaged or does not meet return criteria, we may not issue a refund.

* Please include your order number inside your return package.   If you would like to contact us concerning any matter related to our Refund Policy, you may send an email to piperandgracekidsapparel@gmail.com  or call us at 252-424-8589.